Virtus

About Virtus

Virtus offers a broad array of healthcare and medical services that encompass different stages of the health cycle, from wellness and prevention, diagnosis, treatment, to rehabilitation.

What service have we provided?

Establish an ECV Program by:

• Leveraging on key findings and previous ECV benchmark for various medical, beauty, and wellness group

• Leverage on CEOmP’s customer mindDer Big Data to be applied for Virtus

Identified where Virtus is at currently in the ECV standards across parameters in the medical industry and gaps to improve ECV

• External Benchmark

  • Global & Competitive  Studies

• Internal Studies

  • Stakeholder Interviews

  • Mystery Patient & Onsite Observation

  • Confirm ECV factors for one-up execution

What are the current results?

Identified 20 ECV factors to improve on

Level 1 ECV Certification to recognise Virtus as an Exceptional Medical Group in the industry

What more are we targeting to achieve?

• Enhancing Virtus’s Vision, Mission &Values (VMV) and Culture

• Drive Exceptional Patients’ Care

• Increase Customer Satisfaction & Engagement

• Enhance Staff Performance